Refund policy

EXCHANGE POLICY

ZimonZa | The Third Label

ONE EXCHANGE POLICY — APPLICABLE TO BOTH BRANDS

This Exchange Policy applies to all products purchased from ZimonZa and The Third Label, unless otherwise specifically stated on the applicable product page or offer terms.

ZimonZa and The Third Label are committed to providing customers with quality products and the best possible shopping experience. Please read this Exchange Policy carefully before placing your order.

IMPORTANT: STRICT NO RETURN & NO REFUND POLICY

ZimonZa and The Third Label follow a STRICT NO RETURN AND NO REFUND POLICY.

  • We do not accept product returns.

  • We do not provide refunds under any circumstances, except where required by applicable law.

  • Products can only be exchanged if they meet the conditions mentioned in this Exchange Policy.

  • Exchange requests must be raised within the specified time period after delivery.

  • Products purchased under Navratri offers, sale offers, promotional campaigns, or other specifically excluded offers may not be eligible for exchange.

  • This policy applies to purchases made through either ZimonZa or The Third Label.

WHEN CAN I REQUEST AN EXCHANGE?

You may request an exchange only in the following situations:

  • If you have received a damaged product.

  • If you have received the wrong product.

  • If you have received a different color, pattern, size, or product than what was ordered.

  • If the product received has a manufacturing or quality issue.

  • If the product received is incomplete or has a missing component/accessory, where applicable.

  • Exchange requests are subject to verification and approval by our team.

EXCHANGE TIME LIMIT

  • Exchange requests must be raised within 3 DAYS of delivery of the product.

  • Any exchange request received after 3 days of delivery may not be accepted.

  • Customers must contact us as soon as possible after receiving the product if they identify any issue.

  • Exchange requests should be submitted through our official customer support/contact channel.

  • The exchange time limit applies to orders purchased from both ZimonZa and The Third Label.

PRODUCT CONDITION FOR EXCHANGE

To be eligible for an exchange:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • The original packaging, tags, labels, accessories, and other items supplied with the product must be retained.

  • The product must not have been washed, altered, damaged, stained, or modified by the customer.

  • The product should be returned in the same condition in which it was received.

  • Products showing signs of use, wear, washing, alteration, or customer-caused damage may not be accepted for exchange.

OPENING / UNBOXING REQUIREMENT

  • Customers are strongly advised to record a clear and continuous unboxing video while opening the package.

  • The video should clearly show the sealed package, shipping label, package condition, and the complete product after opening.

  • In case of a damaged, wrong, fake, incomplete, or incorrect product, the unboxing video may be required for verification.

  • If the required evidence is not available, ZimonZa or The Third Label may not be able to approve the exchange request.

  • The submitted evidence may be reviewed by our team before approving an exchange.

DAMAGED PRODUCT

  • If you receive a damaged product, please inform us immediately after delivery.

  • Clear photographs and/or an unboxing video may be requested for verification.

  • Do not use, wash, alter, or repair the damaged product.

  • Our team will review the submitted information and determine exchange eligibility.

  • Exchange approval is subject to verification and the applicable conditions of this policy.

WRONG PRODUCT RECEIVED

  • If you receive a product different from the product ordered, contact us within 3 days of delivery.

  • Please provide photographs/videos showing the product received and the shipping/order label.

  • After verification, an exchange may be arranged if the claim is approved.

  • The received product must remain unused and in its original condition.

COLOR / PATTERN / SIZE EXCHANGE

  • Exchange requests for a different color, pattern, or size may be considered only if the requested exchange meets our availability and eligibility conditions.

  • Exchange availability depends on current stock.

  • If the requested replacement product is unavailable, our team will inform you about the available exchange options.

  • Customers must clearly mention the required exchange details when contacting us.

  • Exchange eligibility and availability may vary depending on the product and the applicable brand.

SALE & OFFER PRODUCTS

  • Products purchased during sale offers, promotional offers, clearance sales, or special campaigns may have different exchange conditions.

  • Certain products may be marked as non-exchangeable at the time of purchase.

  • Please check the product page and applicable offer terms before placing your order.

  • Products specifically marked as "No Exchange" will not be eligible for exchange.

  • These conditions apply to products purchased from both ZimonZa and The Third Label.

COLOR & DESCRIPTION DISCREPANCY

  • Product photographs and descriptions on our websites are provided to give customers an accurate representation of the product.

  • Due to photography, lighting, screen settings, and display differences, the actual color of the product may vary slightly from the images shown online.

  • Minor color variations caused by lighting or screen settings will not automatically qualify for an exchange.

  • However, if the product received is substantially different from the product ordered, customers may contact us for exchange consideration.

  • Any exchange request will be reviewed based on the product details, available evidence, and applicable eligibility conditions.

INTERNATIONAL ORDERS

International orders are processed with care to ensure safe and timely delivery. However, due to customs regulations, international shipping logistics, and product handling, the following conditions apply:

  • International orders are generally NOT ELIGIBLE FOR RETURN.

  • International orders are NOT ELIGIBLE FOR REFUND, except where required by applicable law.

  • Exchange requests for international orders are subject to product eligibility, shipping restrictions, customs requirements, and availability.

  • Additional shipping, customs, duties, taxes, or other charges related to an approved international exchange may be the responsibility of the customer unless otherwise confirmed by the applicable brand.

  • Once an international order has been processed and shipped, exchange options may be limited depending on logistics and applicable regulations.

  • These conditions apply to international orders placed with ZimonZa or The Third Label.

EXCHANGE APPROVAL PROCESS

  • All exchange requests are subject to verification by the relevant brand team.

  • Customers may be required to provide photographs, videos, order details, shipping labels, or other information for verification.

  • Submitting an exchange request does not automatically mean that the exchange has been approved.

  • Our team will review the request and communicate the next steps.

  • Once an exchange is approved, the customer must follow the instructions provided by our support team.

  • The replacement product will be subject to availability.

  • The final exchange decision will be based on the applicable policy conditions, product condition, supporting evidence, and verification.

NO RETURN / NO REFUND — FINAL TERMS

  • ZimonZa and The Third Label do not accept product returns.

  • ZimonZa and The Third Label do not provide refunds, except where required by applicable law.

  • Customers cannot request a refund instead of an eligible exchange.

  • An approved exchange will be handled according to the conditions mentioned in this policy.

  • Exchange approval is subject to product condition, evidence, availability, and verification.

  • ZimonZa and The Third Label reserve the right to reject an exchange request if the product does not meet the eligibility requirements.

  • The applicable product page, offer terms, and specific product conditions may contain additional restrictions.

CUSTOMER SUPPORT

For any exchange-related questions or to raise an exchange request, please contact our customer support team.

Support Details

Email: info.zimonza@gmail.com

Phone: +91 8908055547

Please include the following information when contacting our customer support team:

  • Order ID

  • Brand name — ZimonZa or The Third Label

  • Product details

  • Photographs/videos

  • Shipping label/order details

  • Clear description of the issue

IMPORTANT NOTICE

By placing an order with ZimonZa or The Third Label, the customer acknowledges and agrees to this Exchange Policy and its applicable terms and conditions.

ONE POLICY. TWO BRANDS.

ZimonZa & The Third Label

Both brands operate under a STRICT NO RETURN & NO REFUND POLICY. Only eligible exchanges may be accepted according to the terms and conditions stated in this Exchange Policy.

This Exchange Policy is applicable to purchases made through ZimonZa and The Third Label, subject to the applicable product, offer, and legal conditions.