• Please note that we are not accepting any returns/refunds. We only give a one-time exchange within 3 days of delivery.
  
• We do not accept any return/ refund after the product is delivered. 
• We don't Provide any Return/Exchange/Refund on Navratri Products.
• Any complaint with regards to the damage or stains should be reported to us within 24 to 48 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same. We will issue an exchange once we received the product back at our office.
•  While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchange of customized products.
• Customer have to courier us of return order ( Incase of damage then only ) once we received courier then we will assist you if you want exchange or refund.
• If Customer want refund only then we will cut charges of 40% ( Our Platform Handling charge, Payment gateway charge, Website Handling Charge ) and 60% amount will be REFUND.
  
• If order had been cancelled by us then only Refund will be procedure within 7 days by same payment method.
• If you have any questions about our return/refund policies, we’ll do our best to answer them. Please contact us at info.zimonza@gmail.com for more information about returns & cancellations.

• Zimonza allows you to cancel your order. If you wish to cancel your order kindly once check the terms of the cancellation.
• If you wish to cancel the order kindly ensure that you cancel your order within 24 hours after placing the order ( If Status changed as shipped within 24 hours then also we cannot cancel order as order moved from our warehouse ). 
• Order once moved to shipped can not be canceled.
• In case you cancel your order before the order is shipped – you will be issued a refund within 7 days of the cancellation order. If you do not get your amount within 7 days of cancellation you can raise request on info.zimonza@gmail.com. 
• You can send mail to info.zimonza@gmail.com or can contact on +91 8980855547. Once the order is delivered we don’t accept return and refund. 

• Loved the product but want a different color, pattern, size? We are happy to exchange it as long as it meets the conditions.
• Zimonza gives no question asked 3 days exchange policy. Customers can exchange with any product available on the website with a high or low amount.
• In the case of higher products in exchange, customers have to pay the difference amount online. COD not available for the exchange request.
• Else in case of a lower amount, the difference amount will be added to the customer’s Zimonza account as a store credit.
• For exchange, customers have to raise exchange requests within 3 days of delivery at info.zimonza@gmail.com. Zimonza will not accept the request after 48 hours of delivery.
• In case of an exchange, customers have to mail info.zimonza@gmail.com.
• We will ask you to send the real image of the received product for checking the product.
• If there is our fault then we will pay courier charges ( We will pay by Voucher in customer account. )
• If there is customer want to exchange and for that customer want to return on our address then customer have to pay courier charges.
• We don't Provide any Return/Exchange/Refund on Navratri & Sale offer Products.

INTERNATIONAL :

Please note that all international orders are processed with utmost care to ensure safe and timely delivery. However, due to customs regulations, international shipping logistics, and product handling, the following policies apply to all international customers:

• 1.      No Return:
  All international sales are final. We do not accept any returns on international orders.
• 2.      No Exchange:
  Products once sold and shipped internationally cannot be exchanged under any circumstances.
• 3.      No Refund:
  Once an international order is placed and processed, no refunds will be issued for any reason, including customs delays, courier issues, or dissatisfaction with product expectations.
• 4.      No Cancellation After 24 Hours:
  Orders can only be cancelled within 24 hours of placement. After this time, the order will be processed and cannot be cancelled.
• 5.      Duties & Taxes:
  All applicable custom duties, import taxes, and handling charges are the responsibility of the customer and must be paid at the time of delivery.

We sincerely appreciate your understanding and cooperation. These policies ensure transparency, fairness, and smooth international operations.